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POLICY & DISCLAIMER

 

Home » Policy and Disclaimer

Terms Of Service, Store Policies, and Privacy Policy

 

 

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on My DIY Center, LLC’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  1. modify or copy the materials;
  2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  3. attempt to decompile or reverse engineer any software contained on My DIY Center, LLC’s web site;
  4. remove any copyright or other proprietary notations from the materials; or
  5. transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by My DIY Center, LLC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on My DIY Center, LLC’s web site are provided “as is”. My DIY Center, LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, My DIY Center, LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall My DIY Center, LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on My DIY Center, LLC’s Internet site, even if My DIY Center, LLC or a My DIY Center, LLC authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

My DIY Center LLC has tried to display images and colors of all products accurately, your computer monitor or device may impact the accuracy of the colors you see.

5. Revisions and Errata

The materials appearing on My DIY Center, LLC’s web site could include technical, typographical, or photographic errors. My DIY Center, LLC does not warrant that any of the materials on its web site are accurate, complete, or current. My DIY Center, LLC may make changes to the materials contained on its web site at any time without notice. My DIY Center, LLC does not, however, make any commitment to update the materials.

6. Links

My DIY Center, LLC has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by My DIY Center, LLC of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

My DIY Center, LLC may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to My DIY Center, LLC’s web site shall be governed by the laws of the State of Ohio without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Store Policies

We do business online only. We do not have a storefront. The following Policies should help you understand what to expect from us and how to contact us. Store Policies are subject to change without notice.

Our Customer Service phone number is: 844-643-5711

For questions on projects or products email us at: help@crawlspace-diy.com

Our email address is: customerservice@crawlspace-diy.com

Our Customer Service department is open Monday – Friday, 8:30 am to 5:00 pm (EST).  We observe typical Federal and State (Ohio) holidays.  See Customer Service below for more details.

Payment

Currency Prices displayed on our website are in U.S. dollars.

Types of payment We accept Visa, MasterCard, Discover, and American Express. We do not accept personal or business checks. If you have any questions about payments please contact Customer Service at 844-643-5711.

Taxes Our purchase processing system calculates and assesses all applicable taxes including all State Sales Taxes.

Customer Purchases

Purchases Submitted A Customer Purchase is considered “placed” or “submitted”, when our system issues a Confirmation of Your Recent Order email to you. A “submitted” order is not a binding agreement. We reserve the right to decline or cancel any or all of a submitted Customer Purchase.

Product Availability on our website is not guaranteed as it may be low in stock or impacted by other transactions. If product is not available by the time your order processes you will be notified via email. You can verify product availability Monday through Friday, 8:30 am to 5:00 pm (EST) by calling Customer Service at 844-643-5711

Fulfillment Customer Purchases will be processed in the order in which My DIY Center, LLC, receives them.

Customer Purchases will be processed Monday through Friday 8:30 am to 5:00 pm, Eastern Standard Time. In most cases Customer Purchases received by 2:00 pm (EST) will ship the same day. Purchases received after 2:00 pm will be shipped the following business day.

Backorders If you place an order for an item that is not in stock, your item will be considered a Backorder. Your entire order will be placed on hold and shipped only when the order is complete. If you know an item will be considered a Backorder and you want the rest of your order to ship before that item is available consider placing two separate orders. Note: In most cases this will result in higher shipping costs.

Changes to your purchase by You Once submitted, you can not change, modify, or cancel an order online. If you need to make a change please call our Customer Service Department, 844-643-5711, during business hours, as soon as possible and discuss your situation with one of our Representatives. There are limited things the Representative can change but we will do what we can. Additions to or Changes to submitted orders that result in additional purchases and or shipping costs will require you to place the additional purchase online. Changes to a submitted order will not be accepted via email or voicemail. If you have a concern about your order or you place an additional order and want us to consolidate them into one shipment and one shipping fee, please call Customer Service. We will do what we can.

Our Customer Service phone number is: 844-643-5711

Or email us at: customerservice@crawlspace-diy.com

Customer Service is open Monday – Friday, 8:30 am to 5:00 pm (EST).

Changes to your purchase by Us. We will not change your order or make substitutions without contacting you prior to shipment. If, due to product availability or changes in our inventory, the need arises to change your order we will contact you via email and/or phone.

Shipping Services

Shippers We coordinate the transportation and delivery of your purchase through a third-party shipping company (Shipper). (We are not set up to accommodate product pick up by our customers.)

Our Shipper is subject to change from time to time. Currently UPS handles most of our deliveries but we work with multiple Shippers. Some purchases (based weight and/or dimensions) and some delivery location require a specialized Shipper. Please call Customer Service after you receive your Order Confirmation if you know your delivery address presents special circumstances.

Email notification will be sent to the Customer’s email address of record. (The email address you entered when becoming a Registered User or that you changed in your Registered User account profile.) Emailed shipping notification will include the name of the Shipper, the date and usually time they picked up your shipment, the shipment tracking number as supplied to us by Shipper, and either a web address or phone number you can use to track your shipment.

Shipping dates are not a guarantee. Shipper will provide you an expected delivery date that is subject to change. Allow extra time for shipping.

We reserve the right to accept or reject orders in whole or in part being shipped outside the continental United States. Additional fees may apply to international deliveries.

Original Manufactures Packaging. My DIY Center, LLC will ship all products as the manufacturer packages them. Small, loose, or bulk items may be packed together. Orders will be consolidated and packed for shipment subject to the rules and policies of Shipper.

Damage or Loss. Liability for your Order during shipping and delivery will be transferred to Shipper. Damage to, or loss of, Orders during shipping will be the liability of Shipper and the remedy will be subject to the policy and procedures of Shipper. If this should happen please call Customer Service and let us help you.

Free Shipping Terms and Conditions.  Free shipping is economy ground shipping (typically 2-3 business days). Shipping carrier used is at our discretion. Due to shipping carrier regulations, certain items require special packaging or handling, such as liquids, fragile items, and other non-standard products. In this case, the shipping portion of the order is free but we must charge for the special packaging or handling required. This offer may be modified or withdrawn at any time and is applicable to the Continental United States only. Not valid with any other promotion or coupon code, heavyweight, oversized parcels or truck deliveries. Restrictions Apply.

Free Shipping available for the continental US only. Free shipping is not available in Alaska or Hawaii.

Returns and Exchanges

Please use returns@crawlspace-diy.com for questions regarding returns and exchanges.

Fulfillment Errors  Sometimes human error occurs in pulling together and packing orders.  If we made a mistake we will fix it.  Please contact our Returns Department at returns@crawlspace-diy.com to let us know.

Returns  Please contact us at returns@crawlspace-diy.com to begin the return process. Unopened, unused, and undamaged products in their original quantity may be returned within thirty days (30) of purchase. Shipping is not refundable. Additional shipping charges may occur. Return shipping charges for non-damaged items will be paid 100% by the customer and not by My DIY Center. We charge a 15% restocking fee, which will be deducted from your refund.

Exchanges  Please contact us at returns@crawlspace-diy.com to begin the exchange process.  Unopened, unused, and undamaged products in their original quantity may be returned for exchange within thirty days of purchase. Shipping is not refundable. Additional shipping charges may occur. There is no restocking fee for exchanges.

Merchandise damaged in shipping See shipping policy for details.  Let us know by email at returns@crawlspace-diy.com or call Customer Service at 844-643-5711 so we can help you with the process.

Missing Parts or Defects If you purchase a product from us that arrived in the original manufacturer’s packaging and you discover there are parts missing or the product is damaged.  Or, you received a product that is defective due to defects in manufacturing or workmanship.  Contact us at returns@crawlspace-diy.com, or call our Customer Service at 844-643-5711.   Rest assured, the products we offer have been selected because they are high quality and their manufacturer’s provide us (and therefore you) excellent customer service.

Service beyond your purchase

Product Safety Product safety is one of our top priorities. When applicable, each product page on our website includes a downloadable Product Safety Data Sheet.

Warranties and Guarantees You, the customer, are responsible for the accurate completion and submission of any or all Manufacturer’s product registration and/or warrantee registration information. Each Manufacturer has their own process of collecting warrantee and registration information and detail will be found in the product’s instructions packet that comes with their product.

All products sold by My DIY Center, LLC are subject to their manufacturer’s warranties or guarantees. Please contact our Customer Service Department for information on how to contact our manufactures warrantee department.

Recalls or Product Safety Warnings In the event that we receive notice from any of our product manufactures or distributors of a product recall or warning about Product Safety we will post their notice on our website.

In the case of a recall, we will attempt to email a notice to Customers who purchased that model of product through My DIY Center, LLC using your email address in our system.

Product recalls and Product Safety notices and their remedies, if any, are a transaction between the manufacturer and you, the Customer. We assume no liability through our attempt to help communicate the message to you.

Customer Service

Our Customer Service email address is: customerservice@crawlspace-diy.com

Our Customer Service phone number is: 844-643-5711

(If you leave a Voicemail after hours please also send us an Email including your phone number incase we have difficulty understanding your call back phone number.)

Our Customer Service Department is open Monday through Friday, 8:30 am to 5:00 pm (EST).  We observe typical Federal and State (Ohio) holidays.

Emails and Voicemail received during off hours and holidays will be handled by our staff in the order in which they were received at the beginning of each business day.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Personal and Browser Information

Personal information is defined as information you provide to us when you enter into our system to become a registered user, request information, contact us, make a purchase, access your account, check on an order status, etc., or you provide to us over the phone, or provide to us in email format. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data you provide to us should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

The privacy of your browser information is important to us too. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose, and make use of browser and other Internet related information. The following outlines our browser privacy policy.

Our site will collect information from your browser in a number of ways and use it to make your visit to CrawlSpace-DIY.com more customized and helpful to you.

Collecting your information makes our site easier for you to navigate. It reduces the need for you to enter your information more than once. It allows our site to create content relevant to you. And, it allows us to provide a better shopping experience for you.

We use Cookies. Cookies are the link between us. They enable your visit to be continued on your next visit. It is a small identifier your computer collects from our site that enables important functions of our site to recognize you and operate for you. Thinks like, Suggested Other Products, How To suggestions, our Shopping Cart, your Wish List, and many more. If you have your browser set to not allow Cookies, or you delete our Cookie, you may have difficulty getting full access and use of our site.

We use Google Analytics to help analyse how users use the site.

We use Google Analytics to help us understand how users use our site so we can design and evaluate changes. Google Analytics uses “cookies,” to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of our website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of this website and to compile statistical reports on website activity.

We do not use Google Analytics to track or to collect any personally identifiable information of visitors to our site. Nor do we share it with any third party. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

We use Beacons and other common web technologies.   Like most shopping and or social websites we use commonly used Internet technologies to help us understand how our webpages are viewed and to improve our website. These technologies also help us to manage Suggested Items and What Other Shoppers Viewed areas of our website during your visits to improve your shopping experience.

Registered Users. We collect information you provide to us when you become a Registered User. In order to download certain guides or to make a purchase you may be required to become a Registered User. This information will include a login name, password, and your email address. Additional demographic and DIY experience information may be collected from you.

During the purchase process you will provide specific personal information including, but not be limited to, Your Name, Billing Address, Shipping Address, Phone Number, Email Address, and Credit Card information.

During a purchase we will also collect your purchase history and any additional credit or debit card information needed to complete your purchase.

We use SSL. SSL (Secure Sockets Layer) software encrypts information keeping your information safe. When the SSL is in use a pad lock symbol will appear on your browser.

As a Registered User, your credit or debit card information will only be transmitted between you and our site and our site and the appropriate financial institutions to complete your payment for that transaction. For your protection your information will always be protected by SSL during transmission.

We use E-Mail. Our system will email you a registration confirmation when you become a Registered User. Our system will email you an Order Confirmation and a Shipping Confirmation when you place an order and when your order ships. We may also use email to contact you at various times. Please check your Spam after you register to make sure our emails reach your in-box.

As a Registered User, emails and account pages on our site will only show the last four (4) digits of your credit card or debit card information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of your personal information is protected and maintained.

 

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